Jake Redmond, MBA

Senior Product Designer & Systems Thinker

Portland, US.

About

Technical Product Designer specializing in complex B2B, FinTech, and enterprise systems. I transform ambiguous business logic into build‑ready UX specifications that reduce rework tax, clarify exception handling, and scale design integrity. I advocate for Systems Thinking and Memetic Design—shaping the underlying cultural memes to shift design from artifact‑driven to systemically strategic.

Work

ValidLogic

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Fractional Senior Product Designer & Systems Lead

Portland, Maine, US

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Summary

Driving systems‑level design clarity and leadership in fractional capacity.

Memetic Design Lab

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Author / Researcher

Portland, Maine, US

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Summary

Exploring and advancing "Memetic Design": the practice of shaping the cultural memes that drive organizational behavior and design outcomes.

Independent / Freelance

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Senior Product Designer

Portland, Maine, US

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Summary

Translating complex fintech and enterprise logic into build‑ready UX, reducing engineering revisions from 3‑4 rounds to 1; architected failure‑state and exception handling flows.

Highlights

Defined edge cases and fallback states to mitigate risks from non‑deterministic AI outputs, improving onboarding UX by 40%.

Reduced engineering revision cycles by up to 75% through logic‑validated specs.

TD Bank

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Lead / Senior UX Designer

Remote / Portland, Maine, Maine, US

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Summary

Led UX for core banking flows in a high‑availability platform, serving >10M users across 1,050 branches; ensured compliance, accessibility and scalability.

Highlights

Delivered WCAG 2.1 AA accessible journeys with zero post‑launch compliance violations.

Designed systems for 99.9% uptime and standardized secure authentication workflows.

Redesigned online banking enrollment, improving clarity, reducing friction, and accelerating customer conversion by hundreds of thousands of users.

Purpose Design Co.

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Senior UX Designer (Contract)

Remote, , US

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Summary

Directed design strategy for AI‑focused platforms; built scalable onboarding UX and mentored junior designers.

OneSpring (OneSpring LLC)

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Senior UX Designer

Remote / Portland, Maine, Maine, US

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Summary

Modernized legacy ERP systems; created design systems and facilitated design thinking co‑creation.

Highlights

Rebuilt a 15‑year‑old AS/400 ERP into a responsive web product with 25 scalable interfaces.

Reduced executive reporting time from 2 hours to 5 minutes.

Enabled 3 dev teams to ship 60% faster with shared component library.

Calculai

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UX Designer (Contract)

Remote, Occitanie, France

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Summary

Supported MVP launch in AI‑powered SaaS; de‑risked onboarding flows with clear design logic.

Sias University

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Business Instructor

Xinzheng, Henan, China

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Summary

Taught CRM, marketing, and strategic management in higher education.

Alive Wesleyan Church

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Technical Arts Director

Central, South Carolina, US

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Summary

Led technical production teams for worship services and media delivery.

Fountain Springs Community Church

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Production Director

Rapid City, South Dakota, US

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Summary

Oversaw production operations and media for worship services.

Oklahoma Wesleyan University

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Adjunct Professor of Communications / Graduate Assistant / Director of Worship Technology

Bartlesville, Oklahoma, US

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Summary

Held multiple roles from graduate assistant to adjunct faculty, directed worship tech.

Copper Cup Images / Shield Bar Marketing

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SEO Specialist

Bartlesville, Oklahoma, US

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Summary

Provided SEO and marketing support for local clients.

Volunteer

Volunteer

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Big Brothers Big Sisters of Oklahoma

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Mentored youth through structured programs.

Education

Springboard

San Francisco, California, United States of America
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Certificate Design

Oklahoma Wesleyan University

Bartlesville, Oklahoma, United States of America
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MBA Marketing / Communication Arts

Oklahoma Wesleyan University

Bartlesville, Oklahoma, United States of America
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Bachelors (B.S.) Communications

Skills

Systems Thinking & Memetic Design

Systems Thinking, Cultural Design, Strategic Influence.

Product & UX Design

UX, Product Design, Design Systems, Figma, Wireframing, Prototyping.

FinTech & Complex B2B Systems

Fintech, Banking UX, Compliance UX, High‑Availability Systems.

Legacy System Modernization

ERP Modernization, AS/400, Component Libraries.

AI‑Driven UX Challenges

Exception Handling Flows, Failure State Mapping, LLM Edge Cases.

Jake Redmond, MBA